A terrific work from start off to finish. The income system was clearcut and transparent. They use a venture supervisor system so There's one Speak to to cope with your entire time.The install was flawless. The crew was promptly, neat and professional. Several companies drop the ball put up sale nevertheless the DE PM spelled out the program checking and SREC course of action Obviously.
I am providing 2 stars because the installers look like top quality individuals. The issue lies While using the enphase micro inverters (my 3rd set) as well as the horrendous customer service.
The individuals I have worked with for getting my program up and functioning have all been superb and really Specialist. They know their item and they characterize it nicely. I've an excellent emotion about this challenge.... read through far more
Profits staff is incredibly experienced and labored with us to acquire with the deal system considerably painlessly. Installation experienced some troubles, but Astrum was ready to accomplish the bottom installation with trenching because of the contracted deadline. The panels have changed close to seventy five% of my electric bill and generally are producing a lot more energy than anticipated. The issues I am possessing are connected to an Enphase inverter failure fee of 1 inverter likely undesirable each 3 months (five whole considering that set up). While Astrum isn't chargeable for the components failures, they are contractually liable for guarantee help. The most recent inverter failure transpired almost 1 thirty day period back and the one conversation with Astrum has become initiated by me. On typical (when you continue on to contact the assistance line), it will require about 4-six months to acquire a tech onsite to accomplish the guarantee substitute.
I perform during the support marketplace and our organization has a fantastic setup and protocol. Right after my experience with Direct Energy and their representative, Mike I've adjusted many elements of my day to day operation to mirror their operation. In the product sales meeting and then set up crew Absolutely everyone did an incredible career, in temperatures while in the very low twenty''s the crew worked all day and was thoughtful and still left the house in the exact same ailment as if they arrived.
My 5.4 KW procedure was mounted in March, 2016. My Preliminary practical experience with Direct Strength was fantastic so far as the put in, having said that, it''s been a nightmare given that. Article-set up customer care would be the pits. It will require many cell phone calls/emails before you decide to ultimately receive a response. I'm nonetheless waiting around only for a date for when another person will appear out to switch a micro-inverter that stopped Doing the job in JUNE. Aside from the initial reaction by electronic mail telling me to provide them with two months in advance of giving me a day for alternative, my subsequent inquires have gone unanswered.
com and reference your SolarReviews comment using your title, cell phone number and title of your undertaking manager and we’ll have someone arrive at out to you personally promptly. All over again, we are sorry for the problems you’ve documented and are focused on resolving them right away. Thanks
All the things went pretty efficiently. Wished we experienced in comparison charges to multiple corporation on the other hand. Undecided if it''s negotiable but...... read through a lot more
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I have a household photo voltaic installation on my roof in Ohio. Immediate Vitality Photo voltaic has retreated from Ohio Considering that the install and are actually not near me any more.
Function was finished professionally as promised and served to create The full home far more Electricity effective. Utilities had to be enhanced and ended up accomplished via the contractor.
Warranty Options On account of their distinctive factory-Licensed position, the roofs Learn Elite® contractors put in are eligible for Particular warranties — all backed by GAF’s money clout as North The usa’s greatest roofing maker. In any case, a guarantee is barely pretty much as good as being the manufacturer that stands at the rear of it.
We apologize for almost any problems that you are enduring related to an installation day to your panel guards. So we may perhaps escalate your inquiry to our functions workforce, is it possible to please electronic mail data@astrumsolar.
A part of the towns program - at present checking out a < 5yr payback. Pleasant to have $30 electric costs in the summertime Along with the AC functioning.... read through extra